At SafeDose We Solve Problems So You Can Focus on Patient Care

About Us

Founded in 1999 in Indianapolis, Indiana, SafeDose pioneered a unique pharmacy model dedicated to serving the intellectual/developmental disability (IDD) and extended care communities. Leveraging committed staff, rigorous processes, and cutting-edge technology, we introduced "Care for You Service" and "Compliance Packaging", tailored to the specific needs of these populations. Our innovative approach bridged the best practices of retail and institutional pharmacies, resulting in a market-optimized solution for the IDD community. Through personalized customer service and technology-driven accuracy, we consistently exceeded client expectations, alleviating administrative burdens, and enhancing patient care.

In December 2024, the strategic acquisition of SafeDose by HomeFree Pharmacy Services marked a defining chapter in our journey. This merger amplified our founding vision and significantly strengthened our operational capabilities. As part of the HomeFree family, we expanded our reach and enriched our service offerings, benefiting from broader resources and a shared commitment to healthcare excellence. This unified front ensures long-term sustainability and reaffirms our enduring mission: to deliver exceptional care, customized for each individual within the communities we touch.

We learn your problems and challenges to create a plan custom for your facility.

There is no cost for our special packaging, customization, or shipping straight to your door.

Our team is ready to work for you!

World-Class Customer Service

SafeDose customer service stands apart from what is customary in the industry. The most significant element is our one-on-one process of utilizing a dedicated technician for every account, which means your staff always speaks to the same person. Through this approach, our technician gets to know your staff, processes and patients, which makes problem solving very efficient and responsive. There are no phone trees, call centers or interactive voice response systems- which means that when you call, you get a live person who directs your call immediately to your personal tech.

Calls are answered 24/7 utilizing a dedicated on-call pharmacy service center for times when the pharmacy is closed. The service center is staffed with a licensed pharmacist who has continual access to our patient information, and can prescribe needed medications to your local back-up pharmacy for immediate fulfillment. Courier service for delivery of those medications can also be arranged if necessary.

SafeDose provides printed MARS and Physician Orders monthly. In addition, SafeDose has an on-line digital media service which provides your staff with 24/7 access to all your patient information. This feature allows your staff to print updated MARs at your facility at any time. There is no charge for this service.

Have you ever gone to the pharmacy to pick up your medication and then you get a phone call two days later that there is another script to pick up? At this point you are wishing there was a way to go to the pharmacy once a month and be done. Well, there really is a way!

No cost vs. Cost Services

Almost all services supplied by SafeDose are free to our clients. There is no additional charge for specific packaging of any medications, for pharmacy-to-door delivery service with UPS or for any medication record that needs printed.

Packaging Options

Not only can we package medications many ways, but we also offer PRNs, OTCs, injectables and bulks. While we still offer medication packing in vials and blister cards, we always recommend the most accurate packaging method, Compliance Packaging, which is done through our automated packaging and inspection machine. We can also create separate medication packages for work, a day program or vacations.

Accuracy

Due to our six-step process, we can reduce administration errors and eliminate medication errors for your facility. Since we create the dosing event for your staff, the potential of human error caused by combining and sorting medications is eliminated with our Compliance Packaging.
No other organization has the same model that we do. Therefore, they cannot reach our accuracy rating, which is why problems will continue to exist. We have averaged a 99.97% accuracy rating over the last five years and counting!

Administrative Errors at an IDD Facility in Michigan

Before SafeDose (January - March)	Transitioning to SafeDose (April - June)	Most Homes Transitioned (July - September)
63	28	15

Technology

At SafeDose, we use the most technologically-advanced machines to not only package our medications but also verify the correct medication has been dispensed. With these extremely accurate machines, human hands never touch the medication that is dispensed into our Compliance Packaging.

Our inspection machine is very advanced, as it verifies all medications in the Compliance Packages are correct by weight, size and color. A picture is also taken of the top and a bottom of the packaging. This is a safe and accurate tool for facilities to have in order to verify what medication was in the Compliance Package as it left SafeDose.

With our technology, we also offer several eMAR options. We can use who you use today, perhaps help you with a new solution. Other eMAR's may have a small monthly charge. Please reach out to our staff to verify if your eMAR can be integrated with our pharmacy software.

SafeDose also provides additional safety through its automated fulfillment process which minimizes any personal contact with medications. Eighty-five percent of medications that we dispense are transferred from their inventory container to a machine canister, and then into a sealed administration packet or blister card, never having been touched by a human. In the current era of the COVID pandemic, this feature provides a significant safety factor for your patients. Also, medications supplied in our Compliance Packaging need never be touched by your staff during administration.

Compliance

With SafeDose, you can rest assured that all state and federal laws are followed to keep your patients safe and your facility compliant. We hold a pharmacy license in 20 states as well as the District of Columbia. In order for SafeDose to obtain these licenses, our Pharmacist-In-Charge is personally licensed as a pharmacist in 10 states (as required to hold a license in those states).

We are able to bill Medicare in every state we are licensed, and we can bill Medicaid in 15 states, as well as the District of Columbia.