In 1998, our founder, Ron Kutrieb, while working a real estate transaction with a multi-location facility, saw the repeated need in each location for an improved medication delivery and fulfillment solution. Subsequently, in 1999, SafeDose was started in Indianapolis IN. Utilizing dedicated people, processes and the newest technologies, SafeDose began serving the IDD community and other extended care communities with our “care for you service” and “Compliance Packaging.”
Bringing together best practices from both the retail and institutional pharmacy models, SafeDose created a new model of pharmacy fulfillment that is most appropriate for the IDD market. Our people, processes and practices we implemented, such as one-on-one customer service and the highest level of accuracy through technology has relieved and delighted our clients.
We learn your problems and challenges to create a plan custom for your facility
There is no cost for our special packaging, customization, or shipping straight to your door
OUR TEAM IS READY TO WORK FOR YOU!
World-Class Customer Service
SafeDose customer service stands apart from what is customary in the industry. The most significant element is our one-on-one process of utilizing a dedicated technician for every account, which means your staff always speaks to the same person. Through this approach, our technician gets to know your staff, processes and patients, which makes problem solving very efficient and responsive. There are no phone trees, call centers or interactive voice response systems- which means that when you call, you get a live person who directs your call immediately to your personal tech.
Calls are answered 24/7 utilizing a dedicated on-call pharmacy service center for times when the pharmacy is closed. The service center is staffed with a licensed pharmacist who has continual access to our patient information, and can prescribe needed medications to your local back-up pharmacy for immediate fulfillment. Courier service for delivery of those medications can also be arranged if necessary.
SafeDose provides printed MARS and Physician Orders monthly. In addition, SafeDose has an on-line digital media service which provides your staff with 24/7 access to all your patient information. This feature allows your staff to print updated MARs at your facility at any time. There is no charge for this service.
Have you ever gone to the pharmacy to pick up your medication and then you get a phone call two days later that there is another script to pick up? At this point you are wishing there was a way to go to the pharmacy once a month and be done. Well, there really is a way!
Retail vs. LTC’s-What is the difference?
A retail pharmacy will fill your medication on demand, resulting in multiple trips to their building, but a long-term care (LTC) pharmacy will actually take care of the entire patient’s needs. LTC pharmacy is all about taking care of those individuals in facilities who might need a little extra help with their medications. SafeDose is an LTC pharmacy, and we have many options ranging from packaging, dispense dates, refill request, prior authorizations and delivery to serve your specific needs.
No cost vs. cost services
Almost all services supplied by SafeDose are free to our clients. There is no additional charge for specific packaging of any medications, for pharmacy-to-door delivery service with UPS or for any medication record that needs printed.
One of the many benefits of being a full-service pharmacy is that not only can we package medications many ways, but we also offer PRNs, OTCs, injectables and bulks. While we still offer medication packing in vials and blister cards, we always recommend the most accurate packaging method, Compliance Packaging, which is done through our automated packaging and inspection machine. We can also create separate medication packages for work, a day program or vacations.
It’s Not What We Say,
It’s What They Say that Matters Most
SafeDose sets the standard in a valued pharmacy...
"SafeDose has been our pharmacy for the past 10 years. We have four facilities and have had other pharmacies offer to provide services, but none of them could promise us the services that SafeDose provides. Anytime I call they are courteous and professional and help resolve any issues promptly and accurately.
My staff loves the compliance packaging, it makes med passes mistake proof. Any med changes that are needed, SafeDose acts immediately to make certain the changes are implemented in a timely manner. I love the courteous staff at SafeDose, anytime I call, I am greeted with a friendly voice from the receptionist, pharmacist, billing rep or customer service rep all contribute to resolve any issue."
// Senior Administrator from Assisted Living Facility
Due to our six-step process, we can reduce administration errors and eliminate medication errors for your facility. Since we create the dosing event for your staff, the potential of human error caused by combining and sorting medications is eliminated with our Compliance Packaging.
No other pharmacy has the same model that we do. Therefore, they cannot reach our accuracy rating, which is why problems will continue to exist. We have averaged a 99.97% accuracy rating over the last five years and counting!
At SafeDose, we use the most technologically-advanced machines to not only package our medications but also verify the correct medication has been dispensed. With these extremely accurate machines, human hands never touch the medication that is dispensed into our Compliance Packaging.
Our inspection machine is very advanced, as it verifies all medications in the Compliance Packages are correct by weight, size and color. A picture is also taken of the top and a bottom of the packaging. This is a safe and accurate tool for facilities to have in order to verify what medication was in the Compliance Package as it left the pharmacy.
With our technology, we also offer several eMAR options. We can use who you use today, or perhaps help you with a new solution.
Other eMAR’s may have a small monthly charge. Please reach out to our staff to verify if your eMAR can be integrated with our pharmacy software.
SafeDose also provides additional safety through its automated fulfillment process which minimizes any personal contact with medications. Eighty-five percent of medications that we dispense are transferred from their inventory container to a machine canister, and then into a sealed administration packet or blister card, never having been touched by a human. In the current era of the COVID pandemic, this feature provides a significant safety factor for your patients. Also, medications supplied in our Compliance Packaging need never be touched by your staff during administration.
With SafeDose as your pharmacy, you can rest assured that all state and federal laws are followed to keep your patients safe and your facility compliant. We hold a pharmacy license in 20 states as well as the District of Columbia. In order for SafeDose to obtain these licenses, our Pharmacist-In-Charge is personally licensed as a pharmacist in 10 states (as required to hold a license in those states).
We are able to bill Medicare in every state we are licensed, and we can bill Medicaid in 15 states, as well as the District of Columbia.